Privacy Policy

This Privacy Policy explains how CountGrid, Inc. (“CountGrid”, “we”, “us”) collects, uses, and shares personal information when you visit our website or use our inventory management Service.

• Account information: your name, email address, company name, and workspace details you provide when you register or update your profile.
• Payment information: billing details collected when you subscribe. Full card numbers are handled by our payment processor and are not stored on our servers.
• Your Content: inventory records, counts, notes, images, and other data you create or upload in the Service.
• Usage information: log data, device and browser information, pages viewed, and actions taken in the Service, used to operate and improve the product.
• Communications: information you provide when you contact support, respond to emails, or fill in forms on our website.
• Cookies and similar technologies: see our Cookie Policy for details.

• To provide, operate, maintain, and secure the Service, including storing and processing Your Content.
• To process subscriptions, trials, and payments, and to manage your plan.
• To provide customer support and respond to your requests.
• To improve the Service, develop new features, and understand how the product is used.
• To send service notices, security alerts, and administrative messages, and, where permitted, marketing communications you can opt out of at any time.
• To comply with legal obligations and enforce our Terms & Conditions.

Where the EU or UK General Data Protection Regulation applies, we process personal information on the following bases: performance of a contract (providing the Service you signed up for), legitimate interests (securing and improving the Service), consent (where required, such as for certain communications), and compliance with legal obligations.

We do not sell your personal information. We share it only in these circumstances:

• Service providers: companies that help us run the Service, such as hosting, payment processing, email delivery, and AI/analysis providers, under contracts that limit their use of your data.
• At your direction: when you connect third-party integrations (for example, spreadsheets or calendar tools), we share data as needed to make the integration work.
• Legal reasons: to comply with law, respond to lawful requests, or protect the rights, property, and safety of CountGrid, our users, and the public.
• Business transfers: in connection with a merger, acquisition, or asset sale, where your data remains protected by this Privacy Policy.

Your inventory records belong to you. Workspace admins can export, correct, or delete Your Content using the tools built into the Service. When you delete records, they are removed from active use in the Service.

Our website and Service use cookies and similar technologies. Details of what we use and why are in our Cookie Policy.

We keep personal information for as long as your account is active or as needed to provide the Service, comply with legal obligations, resolve disputes, and enforce our agreements. We apply technical and organizational safeguards appropriate to the sensitivity of the data, including encryption in transit and access controls.

Depending on where you live, you may have rights to access, correct, delete, or export your personal information, to object to or restrict certain processing, and to opt out of marketing communications. Residents of some US states, including California, have additional rights such as knowing what personal information is collected and requesting its deletion, without discrimination for exercising those rights.

To exercise any of these rights, contact us through the contact page. We may need to verify your identity before acting on a request. You may also have the right to complain to your local data protection authority.

CountGrid is operated from the United States. Where personal information is transferred internationally, we use safeguards such as standard contractual clauses to protect it in line with this Privacy Policy.

The Service is not directed to children, and we do not knowingly collect personal information from anyone under the age of 16. If you believe a child has provided us personal information, contact us and we will delete it.

We may update this Privacy Policy from time to time. We will post the updated version on this page and, for material changes, notify account holders by email or through the Service.

Questions about this Privacy Policy or our data practices can be sent to us through the contact page on our website.